Megacable boosts productivity for 11,000 employees with Microsoft 365 Copilot | Microsoft Customer Stories
How does a telecommunications company serving millions respond faster when information lives across dozens of systems? This customer story shows how Megacable enabled 11,000 employees with Microsoft 365 Copilot and reached full adoption in sales, centralizing internal knowledge and speeding access to the information teams need. Read the story to learn from Megacable's experience bringing AI into daily work and customer service across the organization.
How did Megacable use Microsoft 365 Copilot to boost employee productivity?
Megacable implemented Microsoft 365 Copilot as a core part of its AI strategy to help employees work faster and with better access to information.
Today, Copilot is enabled for more than 11,000 employees, especially those who work intensively with information—people who:
- Generate and review documents
- Analyze data and contracts
- Coordinate and manage operational processes
In day-to-day work, Copilot helps teams to:
- Summarize lengthy documents so employees can get to the key points quickly
- Analyze contracts and data without manually combing through every detail
- Create presentations based on existing content and data
- Summarize meetings and extract action items
The sales organization is a good example of early impact. Out of an approximately 2,000-person sales team, around 100 people already use Copilot to quickly access product and pricing information, which helps them respond to customers more efficiently and with better context.
By embedding Copilot into familiar Microsoft 365 tools, Megacable has been able to scale AI adoption quickly while keeping the experience intuitive for employees.
What role does Megan, Megacable’s internal chatbot, play alongside Copilot?
Megacable built an internal corporate chatbot called Megan to complement Microsoft 365 Copilot and address a different but related need: secure access to internal knowledge.
Megan is built on Microsoft technologies such as Azure AI Foundry and connects to a database containing thousands of Megacable corporate documents. Using information retrieval techniques, Megan can:
- Search across internal policies, procedures, and technical documentation
- Provide safe, specific answers based on Megacable’s own content
- Ensure responses stay within a controlled, governed environment
In practice, the two solutions play distinct but complementary roles:
- Megan is the gateway to internal corporate knowledge, giving employees accurate, company-specific answers.
- Microsoft 365 Copilot supports daily productivity—summarizing, drafting, analyzing, and organizing information inside the Microsoft 365 environment.
As Megacable’s Chief AI Officer, Ricardo Carreón, describes it: “Megan gives us safe and specific answers based on our internal knowledge, while Copilot accompanies the daily work throughout the organization.”
How is Megacable evolving from chatbots to intelligent AI agents?
Megacable is moving beyond traditional chatbots toward a federation of intelligent AI agents that can do more than just answer questions.
These agents are designed to be:
- Specialized by function (for example, customer service, network operations, or field support)
- Connected to corporate systems so they can access real-time data
- Governed by clear rules to ensure secure, compliant use of information
Instead of simply responding to queries, these agents can:
- Access multiple internal systems (customer data, network status, installed equipment)
- Analyze information in real time
- Take action or recommend next steps based on what they find
In customer service, for example, when a connectivity issue occurs, an agent can pull together:
- Customer account details
- Current network conditions
- Information about the customer’s installed equipment
This gives staff a comprehensive view of the incident and supports faster, more accurate responses.
Megacable plans to deploy dozens of specialized agents per area, creating a layer of intelligence that runs across the organization. Combined with Microsoft’s secure, integrated infrastructure and the emergence of internal “AI champions,” this approach is helping Megacable rethink how operations scale, adapt, and respond in a demanding environment.
Megacable boosts productivity for 11,000 employees with Microsoft 365 Copilot | Microsoft Customer Stories
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